Frequently Asked Questions
We've ordered hundreds of products to try and are constantly receiving new products to taste. From the products we've sampled, we curate the the boxes. Our goal is to not only provide you with foods and beverages from Black-owned businesses, but also ensure that everything you receive is quality.
Unlike other subscription box companies, we don't ask our vendors for free products in exchange for promotion. The point of Kin Collective is to create an ecosystem of support for Black-owned food & beverage businesses where their talent is recognized and celebrated. We believe that in order to do this, these companies should not have to take a hit on their revenue and should be paid for their products and work.
At this time we do not offer customization options for dietary restrictions. We still encourage you to order our box, eat or drink what you can and gift the items you cannot consume.
We'd love to learn more and try your product! Send us an email at hello<at>kincollectivebox.com and tell us about your product.
Each quarter we set aside a limited number of boxes to be gifted that are not part of our subscription base. Click here to place an order for a gift to someone.
Orders will ship at the end of each quarter between the 15th and end of the month. You will receive a shipping notification once shipped.
Please contact us directly at hello<at>kincollectivebox.com.
If your box arrives with damaged goods, please contact (hello<at>kincollectivebox.com) us so we can replace any damaged items or send you a new box.
Returns & Exchanges
If your box arrives with damaged goods, please contact us (hello<at>kincollectivebox.com) so we can replace any damaged items or send you a new box.
We do everything in our power to use only sustainable and compostable products for our shipping. Our subscription boxes and compostable as are the cards, paper and tape used in our boxes. Not all the products included in the boxes are packaged sustainably as this can be difficult and costly for some of the small businesses we work with.
Supporting Black-owned Business
We take great pride in being able to support small Black-owned businesses with our subscription box. 80% of the purchase price of your box goes directly to Black-owned businesses.
Bi annually we review and evaluate any extra inventory we have and donate those items to a local charity that services homeless or food insecure families in our area.
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